Reference

Understand the Rules Before You Open Your Account

Access to luntogel depends on local law and is available only where your region permits it. These terms set out how we operate, what we expect from you, and what you can expect from us — including how your account, wallet connections, and personal…

Jurisdiction-dependent accessDANA, OVO, GoPay wallet termsAccount eligibility rulesData retention policyIndonesia-supported regions

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DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Security and transparency are not afterthoughts — they are built into how accounts are structured. Your data stays with us only as long as necessary, your wallet links are encrypted, and you can request changes through a direct process at any time.

Data Retention

We keep account and transaction data only for as long as required by applicable regulations. Once that period ends, data is deleted or anonymised. You can request early deletion via support email.

Cookies and Tracking

We use session cookies to keep your account active and analytics cookies to improve page performance. You can adjust cookie preferences from the settings menu without affecting your wallet or account access.

Wallet Encryption

DANA, OVO, and GoPay connections are stored using encrypted tokens — we never hold your e-wallet PIN or password. Wallet links can be removed from the account settings page at any time.

Account Access Control

Each login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze account activity while we investigate.

What These Terms Actually Cover

luntogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our legal terms apply the moment you create an account and connect a payment method. If you link DANA, OVO, or GoPay to your account, you confirm that the wallet belongs to you — not a third party. We verify wallet ownership during withdrawal requests; any

1
mismatch pauses the process until identity is confirmed through our support team. Account eligibility is tied to your region: access is only permitted where local law does not restrict it. We do not operate in jurisdictions where online gaming is prohibited, and we will close accounts
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that originate from ineligible regions once identified. These terms are written in English and that version is the authoritative one. If there is ever a conflict between a translated version and the English text, the English text applies. We update these terms when regulations or our
3
service conditions change. You will be notified via the email address on your account before major changes take effect. Continued use of the platform after the effective date counts as acceptance. Players in Depok and other Indonesia regions should check eligibility under applicable local law before
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proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If something in our terms is unclear, or you need to make a formal request about your account or data, our support team handles those directly. Reach out through the channel that works for you — we respond to legal and account queries separately from general wallet help.

Common Legal Questions About Your Account

These are the questions we get most often about account eligibility, data rights, wallet terms, and how to make formal requests. If your question is not here, live chat or email support can connect you directly to the right team.

Account access depends on local law and is available where your region permits online gaming. We verify eligibility during registration and may close accounts from restricted regions if identified later.

Yes. Send a deletion request to our support email from the address on your account. We will process it within the timeframe required by applicable regulations and confirm once complete.

Withdrawals are paused if the wallet name does not match the account holder name. Contact support with identity documents to resolve the mismatch before the withdrawal is released.

We notify you by email at the address registered on your account before major changes take effect. Continued use after the effective date counts as your acceptance of the updated terms.

The authoritative version of our terms is in English. If a translated version exists and conflicts with the English text, the English version applies. Contact support if you need clarification on any clause.

Submit a closure request via support email or live chat. We will process any pending withdrawals to your verified DANA, OVO, or GoPay wallet before the account is permanently closed.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us InfoCeme Online Room

Understand the Rules Before You Open Your Account

How We Handle Your Data and Account Access

Data Retention

Cookies and Tracking

Wallet Encryption

Account Access Control

Reach Us on Policy and Account Questions

Common Legal Questions About Your Account

01 Who can open an account on luntogel?

02 Can I request my personal data be deleted?

03 What happens if my DANA or OVO wallet name does not match my account name?

04 How will I know if the legal terms change?

05 Are these terms available in Bahasa Indonesia?

06 How do I close my account under these terms?

Legal

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