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What You Agree to When You Open an Account

These terms set out the rules that apply to your luntogel account — how you use it, what we expect from you, and what you can expect from us. Access depends on local law and is available only where eligible in your region.

Account eligibility rulesDANA, OVO, GoPay wallet conditionsWithdrawal and verification stepsAccount suspension processJurisdiction-dependent access

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How These Terms Apply to Your Account

luntogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on luntogel and making your first deposit — whether through DANA, OVO, or GoPay — you confirm that you have read, understood, and accepted these terms in full. We update these terms when our services or the applicable legal framework changes, and

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any continued use of your account after a posted update counts as acceptance of the revised version. It is your responsibility to check this page periodically. Accounts are issued on a strictly personal basis: you may not share login credentials, transfer account balances to another person,
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or operate more than one account under the same identity. Where we detect duplicate accounts, we reserve the right to suspend access and freeze any pending withdrawals pending a full review. Wallet-linked deposits via DANA, OVO, or GoPay are subject to the payment provider's own terms
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in addition to ours. If a transaction is flagged as irregular by either side, we will pause settlement and contact you through the support channel registered on your account. These terms apply wherever access is permitted under local law; if you are accessing from a region
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where online account wagering is restricted, you are solely responsible for confirming your eligibility.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Explore How We Enforce These Terms Fairly

Applying these terms consistently is how we keep the account environment stable for everyone. When a rule is triggered — whether it is a duplicate account flag, a withdrawal hold, or a wallet verification request — the process follows the same documented steps every time. You will always be told which clause applies, and you will have a clear path to respond. Players in Depok and across Indonesia use the same account framework regardless of which wallet they deposit with.

Account Security Your account is protected by a login verification step. If we detect access from an unrecognised device, we pause the session and send a confirmation prompt to your registered contact.

Data Retention We retain your account data for as long as your account is active and for the period required by applicable law after closure. You may request a summary of stored data through the Help Centre.

Term Updates When we revise these terms, the updated version is posted on this page with a change note at the top. Continued account use after the notice date means you accept the revised version.

Dispute Resolution If you disagree with a decision made under these terms, raise it with support in writing first. We document every dispute and provide a written outcome you can reference going forward.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you believe something has been applied incorrectly to your account, contact our support team directly. We handle account-related term queries through three channels, and we aim to give you a written response you can keep for your records. For wallet-linked issues involving DANA, OVO, or GoPay, include your transaction reference when you write in.

Team online

Live Chat

Start a live chat session from any page on luntogel. Describe your terms query and a support agent will walk through the relevant clause with you in real time.

Email Support

Send a detailed account query to our support email. Include your account ID and the specific section of the terms you are asking about for a faster, more precise written reply.

Account Help Centre

Open the Help Centre from your account dashboard to browse resolved terms queries, check wallet verification steps, and submit a new request if your issue is not already covered.

Answers to What You Actually Want to Know

These are the questions we hear most often about how our terms work in practice — from account setup to wallet conditions and what happens when something needs to be reviewed.

The core account terms are the same regardless of which wallet you use. Each payment provider — DANA, OVO, GoPay — also applies its own conditions on top of ours for any transaction processed through their network.

We will notify you of the specific clause involved and place a temporary hold on account activity while we review the case. You will have the opportunity to respond before any permanent action is taken.

No. Each person may hold only one account. If we identify duplicate accounts linked to the same identity or wallet, both may be suspended and pending balances held until the review is complete.

Access to luntogel and the ability to hold an active account depends on local law in your region. It is your responsibility to confirm that online account wagering is permitted where you are located before registering.

Submit a data request through the Help Centre from your account dashboard. We will compile the relevant records and deliver them to your registered contact within the timeframe required by applicable rules.

Reach out through live chat or email support and include your account ID and the clause you believe was misapplied. We log every such request and provide a written response for your records.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Open an Account

Explore How We Enforce These Terms Fairly

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Answers to What You Actually Want to Know

01 Do these terms change if I deposit using DANA instead of OVO or GoPay?

02 What happens to my account if I violate a term?

03 Can I have more than one account on luntogel?

04 How do I find out if these terms apply in my region?

05 How can I request a copy of my account data?

06 Who do I contact if I think a term has been applied incorrectly to my account?

Terms & Conditions

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